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Operating model and process

Operating model and process

Align teams and processes to improve marketing effectiveness

As agency models become more integrated, many advertisers still operate with fragmented internal structures. This slows decision-making, creates inefficiencies, and limits the impact of marketing investment. 

Ebiquity designs and optimises marketing operating models and processes so that advertisers can make better decisions and so enhance business performance. 

We align teams, processes, and governance to support integrated marketing and deliver more consistent outcomes. 

Why this matters

Marketing accounts for almost 8% of company revenue on average, with almost a third of spend allocated to paid media. Inefficiencies in decision-making can significantly reduce impact. 

Three in four marketers expect deeper integration across media, creative, data, and technology. Yet many organisations still operate with siloed teams and disconnected processes. 

When internal models are not aligned, fragmentation does not disappear. Instead, it moves inside the organisation, limiting effectiveness and leaving value on the table.

What we deliver

Operating model design

Clear roles, responsibilities, and decision rights.

Process alignment

Connected planning, briefing, activation, and reporting.

Governance and accountability

Frameworks linking strategy, execution, and measurement.

Agency integration

An ecosystem that complements your internal model and reduces duplication.

How we do it

Using Best-In-Class benchmarks, Ebiquity optimises your Marketing Operating model, aligning structure, workflows, and accountability, to deliver improved Marketing Effectiveness.

Analyse your current state

Review structure, workflows, and governance to identify gaps, opportunities, duplication, and misalignment across teams and markets.

Design the operating model

Utilising insights from best-in-class external benchmarks, we will define ays of working, responsibilities, and decision rights, creating a model that supports collaboration across marketing, media, creative, data, tech and analytics.

Optimise agency ecosystem

Ensure your agency model complements your internal structure, reducing duplication, maximising capabilities and clarifying accountability.

Embed and optimise

Support implementation, driving adoption across teams and refining the model over time.

Why Ebiquity?

Independent expertise. Proven frameworks.
Practical delivery.

Ebiquity’s approach is evidence-led, operationally grounded and future-ready, combining marketing effectiveness expertise with deep experience of operating model design. Our recommendations are grounded in data and built for real-world complexity. 

Better decisions: Our approach of data-led decision making ensures you make more informed choices with clear accountability for performance. 

Stronger alignment: Connected teams, integrated processes, and consistent ways of working across markets. 

Greater efficiency: Less duplication and waste, with strategy, execution, and measurement working as one system. 

Stop inefficiency at source. Redesign your marketing operating model.